Frequently Asked Questions

Everything you need to know about your Turtledove London order, from sustainable fabrics to shipping details.

What materials do you use in your collections?

We are committed to sustainability, using GOTS-certified organic cotton for the majority of our garments. This ensures our clothing is kind to both your child's skin and the planet.

How long does shipping take and what are the costs?

Standard UK delivery typically takes 3-5 working days. We offer free shipping on all orders over £50. International shipping times vary by destination and are calculated at checkout.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please use our online portal to generate your return label.

How should I care for my organic cotton garments?

To maintain the quality and longevity of our fabrics, we recommend washing at 30 degrees Celsius, washing inside out, and avoiding the use of a tumble dryer.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Klarna and Clearpay.

Do you offer gift wrapping or gift cards?

Yes, we offer digital gift cards delivered via email. While we do not offer physical gift wrapping at this time, our minimalist packaging is designed to be beautiful and eco-friendly.